Fulfillment Policy

This Fulfillment Policy sets forth the procedures and mechanisms through which SFM Development delivers its array of digital products, including VIP perks, special roles, and in-game mechanisms (without benefit to player), to its esteemed customers. Our commitment is to ensure a seamless and efficient delivery process, from the point of purchase to the actual utilization of the product by the customer. This policy encompasses the entirety of the digital product spectrum offered on our platform, ensuring that each product is delivered in a manner that upholds the integrity and value promised to our customers.

Order Processing and Delivery Time

As our products are virtual, the order processing time is instant. Upon completing your purchase, you will have access to your product within 10 minutes. This excludes products that require manual processing, which may take a few days. In such cases, we will inform you of the expected delivery time.

Server downtime, maintenance, or other unforeseen circumstances may cause delays in the delivery of digital products. In such cases, we will make every effort to inform you of the delay and provide an estimated delivery time.

Delivery Method

  • Direct Account Integration: For products requiring integration with users’ gaming accounts, we will provide a streamlined process where the digital product will be directly added to your account upon successful completion of the transaction.
  • Email Delivery: Certain digital products will be delivered via email. Upon purchase, customers will receive an email containing all necessary details, such as activation codes or download links, to access their digital product.
  • Activation Codes: Some products will be provided in the form of unique activation codes, which can be used to unlock or access the purchased digital content. Instructions for using these codes will be clearly provided.
  • In-Game Mechanisms: For a variety of digital items that do not confer an unfair advantage but enhance the gaming experience, delivery will occur within the game environment itself.

Skin Purchases Policy

At DayZ The Lab, we uphold the principles outlined in Bohemia Interactive's Monetization Policy, ensuring that all skins offered are purely cosmetic and do not influence gameplay mechanics in any manner.

We value transparency and wish to inform our customers that while we strive to maintain a consistent offering of skins, there may arise situations where skins need to be temporarily removed or altered. This could be due to server requirements or other operational necessities.

By purchasing skins from DayZ The Lab, you acknowledge and accept this possibility of changes to the availability or appearance of skins. Your understanding and agreement to these terms are appreciated.

Order Cancellation, Refunds, and Dispute Resolution

  • Order Cancellation: Once an order has been placed and processed, it cannot be cancelled. We do not entertain requests for cancellation of orders once they have been placed due to the digital nature of our products.
  • Refunds: We do not offer refunds for any digital products purchased on our platform. All sales are final, and we do not entertain requests for refunds due to the digital nature of our products, except where required by law.
  • Method of Resolution: In the event of any dispute, claim, question, or disagreement arising from or relating to this Fulfillment Policy or the breach thereof, the parties hereto shall use their best efforts to settle such disputes. To this effect, they shall consult and negotiate with each other, in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such a solution within a period of 60 days then, upon notice by either party to the other, disputes shall be finally settled by Arbitration administered in the Netherlands in accordance with its rules.

Governing Law and Jurisdiction

Applicable Law: This Fulfillment Policy, and any separate agreements whereby we provide you services, shall be governed by and construed in accordance with the laws of the Netherlands. By using our services, you agree that the laws of the Netherlands, without regard to principles of conflict of laws, will govern this Fulfillment Policy and any dispute of any sort that might arise.

Contact Information

Queries and Concerns: For any inquiries, concerns, or further information regarding this Fulfillment Policy, please contact us at [email protected]. We are committed to providing clarity and assistance to our users and will endeavor to address your queries promptly and effectively.

This document was last updated on February 26, 2024.